Frequently Asked Questions

Trexo Home is tablet operated. The system must be operated under adult supervision. Trexo Robotics requires training in order to ensure the system is safe to use. Information regarding training will be provided along with your notification of delivery.

The Trexo Home has a number of features for a personalized experience. Depending on your child’s needs, you may adjust the amount of weight bearing, the gait pattern, speed of the device, and level of assist. The active assist feature may be used by children who have some ability to initiate steps or walk. You may also adjust the Rifton Accessories including the use of the arm prompts, chest prompts, and saddle.

You can find more information about the Trexo Features here.

The Trexo can be customized depending on your child’s needs. The Trexo can be used to assist in:

• weight bearing
• functional stretching
• strength training
• core workout
• rhythm training

If you would like to discuss specific goals your child is working on, please contact a Trexo representative at +1-416-602-3462 or by emailing hello@trexorobotics.com

Trexo Home may be appropriate for children with conditions including:

• Cerebral Palsy

• Muscular Dystrophy

• Spinal Muscular Atrophy

• Tramautic/ Non-traumatic Brain Injury

• Paraplegia or Hemiplegia

• Spinal Cord Injury

• Stroke

• Rett Syndrome

• Degenerative lower extremity joint disease
• Other conditions which impair lower body mobility

Detailed information regarding sizing, can be found in the Trexo height and weight requirements guide.

Following the deposit, we conduct an assessment of each child to ensure that they are a candidate for the Trexo Home. This assessment will include measurements, connecting with your physiotherapist, and trialing of the unit.

If you would like to discuss whether your child is a candidate for the Trexo Home, please contact a Trexo Representative.

Children who have significant knee and/or hip contractures, poor head and neck control, and who do not meet the Trexo height and weight requirements, may not be candidates for the device. If you would like to discuss whether your child is a candidate for the Trexo Home, please contact a Trexo Representative.

The Rifton Pacer is not included with the purchase of a Trexo Home. We use a standard off the shelf pacer and install our system on it. You would need to obtain your pacer prior to the delivery of your Trexo Home to ensure we can provide the fitting and training with a fully assembled system. If you need a Rifton Pacer and cannot obtain one separately, we can assist you with the purchase in addition to the Trexo. Please contact hello@trexorobotics.com for further information.

The Trexo Home is compatible with the Dynamic Rifton Pacer. Other walkers may not be used with the Trexo Home.

The Trexo Home system needs to be fitted to your pacer. The Rifton Dynamic Pacer is not included with the purchase of the Trexo Home.

The Trexo is available in three sizes: small is for kids roughly 1-3 years old, medium is for kids roughly 3-5 years old, large is for kids 6+. The maximum height and weight the large device accommodates if 5 feet and 150 lbs.

To check which size is appropriate for your child, please refer to the Trexo height and weight requirements.

Families who have reserved a unit will receive a trial and 2-hour fitting appointment during which time the child can try the device and ensure they’re able to use it comfortably.

This appointment can take place at a location of your choosing. Some families prefer to have it at home, while others opt to have it at their physical therapy facility. Your choice!

You may invite your child’s physical therapist directly to the fitting appointment or we would be happy to connect with them separately if they have any questions. 

If you decide not to move forward with your reservation after the trial and fitting appointment, the deposit will be fully refunded and we will cancel your reservation in the wait list.

You have a 2-week penalty free cancellation period from the date of delivery. Basically, you can use the device for 2 weeks from the date of delivery and request a full refund if it does not meet your needs.

There are several hospitals and clinics who are using the Trexo. You can find a list of these facilities here. Please note, not all facilities have all the sizes of the device. You will need to confirm with them that the size of their device is appropriate for your child.

Trexo Home is currently available for pre-order in Canada and the USA. If you would like to pre-order your device, you may reserve it here.

If you reside outside of Canada and the USA, please email hello@trexorobotics.com with your inquiry.

You can reserve your device by placing a refundable $1,000 deposit today. The deposit will secure your position in the wait list. You can secure your priority here.

Yes! Your deposit is fully refundable if you need to cancel your reservation. To request a refund, please email hello@trexorobotics.com

Please visit the Trexo Home Reservation Terms & Conditions for more information.

Reservation deposits are refundable. By refunding your reservation deposit, you will forfeit your place in the wait list. Please contact hello@trexorobotics.com to modify or cancel your reservation.

Trexo Home is available for purchase and to lease. Please review the pricing options here. If you have additional questions about the pricing, you may contact a Trexo Representative at hello@trexorobotics.com.

Trexo Home does not have pre-approved insurance coverage at this time. Trexo Robotics has a customer service representative who can discuss the process of applying and potentially assist with your submission for coverage. Please contact hello@trexorobotics.com for further information.

Your monthly payments will start at the time of delivery. Prior to delivery, your deposit will hold your place in the waiting list and will be applied as your down payment once you receive your device.

You can make your monthly payments as a recurring credit or debit purchase.

Trexo Home is currently available for pre-order in Canada and the USA. If you would like to pre-order your device, you may reserve it here.

If you reside outside of Canada and the USA, please email hello@trexorobotics.com with your inquiry.

You will receive a notification with an estimated date of delivery once production has begun. Trexo Robotics will contact you and schedule your delivery appointment ahead of time.

Delivery time-frames will depend on your reservation date, order date and location. Up to date delivery estimates are available on the reservation page. 

Trexo Home does not have pre-approved insurance coverage at this time. Trexo Robotics has a customer service representative who can discuss the process of applying and potentially assist with your submission for coverage. Please contact hello@trexorobotics.com for further information.

You can connect with a Trexo customer service representative by calling us at +1 416-602-3462 or emailing hello@trexorobotics.com

All Trexo inquiries are read and responded to by real people. We are always excited to hear how we can help you, don’t hesitate and reach out!