Frequently Asked Questions
About the Trexo
How does the Trexo Home work?
Trexo Home is a robotic gait training device. It works by gently moving your child’s legs in a preset custom gait pattern. The gait pattern of the device is set up together with a Trexo team member or a Trexo trained Physical Therapist to ensure it is safe and comfortable for the child.
The Trexo device is tablet operated by a trained adult. Trexo Robotics requires training in order to ensure the system is safe to use. Information regarding training will be provided along with your notification of delivery. It is included with your purchase of the Trexo.
The Trexo Home has a number of features for a personalized experience. Depending on your child’s needs, you may adjust the amount of weight bearing, the gait pattern, speed of the device, and level of assist. The active assist feature may be used by children who have some ability to initiate steps or walk. You may also adjust the Rifton Accessories including the use of the arm prompts, chest prompts, and saddle.
You can find more information about the Trexo Features here and how the Rifton Dynamic Pacer works with the Trexo here.
How can the Trexo help my child?
Trexo may help your child by facilitating gait training and movement through space.
Depending on your child’s needs, the Trexo can be set-up to help your child work towards specific goals. The Trexo can assist with:
- weight bearing
- functional stretching
- strength training
- core workout
- rhythm training
- building independence and confidence
If you would like to discuss specific goals your child is working on or see case studies of Trexo users, please contact us here.
Who can use the Trexo Home?
Trexo Home may be appropriate for children with conditions including:
- Cerebral Palsy
- Muscular Dystrophy
- Spinal Muscular Atrophy
- Tramautic/ Non-traumatic Brain Injury
- Paraplegia or Hemiplegia
- Spinal Cord Injury
- Stroke
- Rett Syndrome
- Degenerative lower extremity joint disease
- Other conditions which impair lower body mobility
Detailed information regarding sizing, can be found in the Trexo height and weight requirements guide.
Your reservation deposit begins the process of our internal assessment. During this process, you will be required to provide information about your child, including measurements, images and videos. In addition, we may reach out to your Physical Therapist or Physiatrist, to confirm that there are no contraindications that may interfere with your child’s ability to use the Trexo safely.
If you would like to discuss whether your child is a candidate for the Trexo Home, please contact us here.
Who cannot use the Trexo Home?
If you would like to discuss whether your child is a candidate for the Trexo Home, please contact us here.
Is the Rifton Dynamic Pacer included with the purchase of a Trexo Home?
The Rifton Dynamic Pacer is not included with the purchase of a Trexo Home. We use a standard off the shelf dynamic pacer and install our system on it.
You will need to obtain your dynamic pacer prior to the delivery of your Trexo Home to ensure that we can provide the fitting and training with a fully assembled system. If you need a Rifton Dynamic Pacer and cannot obtain one separately, we can assist you with the purchase in addition to the Trexo at a discounted price. Please contact hello@trexorobotics.com for further information.
Please connect with a Trexo Representative first, if you plan to purchase a pacer specifically for the use of the Trexo. Rifton Pacers may be sized differently for Trexo use than advised by your DME.
Trexo Home is only compatible with the Dynamic pacer and may not used with the Utility base.
What kind of walker can be used with the Trexo Home?
The Trexo Home is compatible with the Rifton Dynamic Pacer. Other walkers may not be used with the Trexo Home.
You can find more informaiton how the Rifton Dynamic Pacer and Trexo are set up together here.
The Trexo Home system needs to be fitted to your pacer. The Rifton Dynamic Pacer is not included with the purchase of the Trexo Home.
What sizes is the Trexo available in?
You can find the detailed information on the Trexo height and weight requirements here.
Try the Trexo
How can I try the Trexo before buying it?
All Trexo Home pricing plans include a one-month full refund guarantee starting on the day of your training. With this refund guarantee, you can use the device for 30 days and in the event that the device is not suitable for your child, does not meet your expectation, or any other reason, you can get a full refund.
Your refund will be processed once your Trexo has been shipped back to Trexo. All refunds will be processed back to the original form of payment.
What happens to the money paid if I decide to return the Trexo?
If you decide not to move forward with your Trexo during the trial period, the deposit and all fees paid will be fully refunded. Your agreement will be terminated with no further fees or penalties.
All refunds will be processed back to the original form of payment. Refunds are processed once the Trexo has been returned to the Trexo Robotics warehouse and is in good working conditions with no damage. Please allow 5-10 business days for the refund to process.
Is there a location where I can try the device without making deposit?
There are several hospitals and clinics who are using the Trexo. You can find a list of hospitals with a Trexo here.
Please note, not all facilities have all sizes of the device. You will need to confirm with the facility that the size of their device is appropriate for your child.
These hospitals provide the Trexo as a part of their clinical services and fees may apply to your visit.
Reserving a Trexo
Where is the Trexo Home available?
Trexo Home is currently available for pre-order in Canada and United States. If you would like to pre-order your device, you can reserve it by placing a $499 deposit here.
If you reside outside of Canada and the USA, please email hello@trexorobotics.com with your inquiry.
How can I reserve a Trexo Home?
You can reserve your device by placing a refundable $499 deposit. The deposit will secure your position in the wait list. Please note, the delivery times will be dependant on the length of the waiting list. A customer service representative will connect with you and let you know the estimate of your delivery once you have placed your reservation deposit.
You can secure your priority here.
Is the deposit refundable?
Yes! Your deposit is fully refundable if you need to cancel your reservation. To request a refund, please email hello@trexorobotics.com
What are the Terms & Conditions of the reservation?
How can I modify or cancel my reservation?
Reservation deposits are refundable. By refunding your reservation deposit, you will forfeit your place in the wait list. Please contact hello@trexorobotics.com to modify or cancel your reservation.
Trexo Pricing Information
How much does the Trexo Home cost?
Trexo Home is available for purchase and to lease. Please review the pricing options here. If you have additional questions about the pricing, you may contact a Trexo Representative at hello@trexorobotics.com.
Is there insurance coverage for the Trexo Home?
Trexo Home does not have pre-approved insurance coverage at this time. Trexo Robotics has a customer service representative who can discuss the process of applying and potentially assist with your submission for coverage. Please contact hello@trexorobotics.com for further information.
How do I make my monthly payments?
You can make your monthly payments as a recurring credit or debit purchase.
Delivery of your Trexo
Where is the Trexo Home available?
If you reside outside of Canada and the USA, please email hello@trexorobotics.com with your inquiry.
When can I expect my Trexo Home to be delivered?
A Trexo representative will notify you with an estimated date of delivery once production has begun. We will work with you to schedule your delivery and set up your training following the successful delivery of your Trexo.
Delivery time-frames will depend on your reservation date, order date and location.
Support and Customer Service
How do I speak with a real person?
You can connect with a Trexo customer service representative by calling us at +1 650-646-7511 or emailing hello@trexorobotics.com
All Trexo inquiries are read and responded to by real people. We are always excited to hear how we can help you, don’t hesitate and reach out!
Please note the new 30 day trial period and the inclusion of the Rifton Dynamic Pacer with your Trexo Home are both part of the new 2023 Trexo pricing.
