Frequently Asked Questions

Trexo may help your child by facilitating gait training and movement through space.

Depending on your child’s needs, the Trexo can be set-up to help your child work towards specific goals. The Trexo can assist with:

• weight bearing
• functional stretching
• strength training
• core workout
• rhythm training
• building independence and confidence

If you would like to discuss specific goals your child is working on or see case studies of Trexo users, please contact us here.

Trexo Home may be appropriate for children with conditions including:

• Cerebral Palsy
• Muscular Dystrophy
• Spinal Muscular Atrophy
• Tramautic/ Non-traumatic Brain Injury
• Paraplegia or Hemiplegia
• Spinal Cord Injury
• Stroke
• Rett Syndrome
• Degenerative lower extremity joint disease
• Other conditions which impair lower body mobility

Detailed information regarding sizing, can be found in the Trexo height and weight requirements guide.

Your reservation deposit begins the process of our internal assessment. During this process, you will be required to provide information about your child, including measurements, images and videos. In addition, we may reach out to your Physical Therapist or Physiatrist, to confirm that there are no contraindications that may interfere with your child’s ability to use the Trexo safely.

If you would like to discuss whether your child is a candidate for the Trexo Home, please contact us here.

If you would like to discuss whether your child is a candidate for the Trexo Home, please contact us here. 

The Rifton Dynamic Pacer is not included with the purchase of a Trexo Home. We use a standard off the shelf dynamic pacer and install our system on it.

You will need to obtain your dynamic pacer prior to the delivery of your Trexo Home to ensure that we can provide the fitting and training with a fully assembled system. If you need a Rifton Dynamic Pacer and cannot obtain one separately, we can assist you with the purchase in addition to the Trexo at a discounted price. Please contact [email protected] for further information.

Please connect with a Trexo Representative first, if you plan to purchase a pacer specifically for the use of the Trexo. Rifton Pacers may be sized differently for Trexo use than advised by your DME.

Trexo Home is only compatible with the Dynamic pacer and may not used with the Utility base.

The Trexo Home is compatible with the Rifton Dynamic Pacer. Other walkers may not be used with the Trexo Home.

You can find more informaiton how the Rifton Dynamic Pacer and Trexo are set up together here.

The Trexo Home system needs to be fitted to your pacer. 

The Trexo is available in four sizes, starting as young as age 1 and going up to 5 foot 9 in height. The maximum weight accommodated by the Trexo Home and Trexo Plus is 150 lbs.

You can find the detailed information on the Trexo height and weight requirements here.

If you decide not to move forward with your Trexo during the trial period, the deposit and all fees paid will be fully refunded. Your agreement will be terminated with no further fees or penalties.

All refunds will be processed back to the original form of payment. Refunds are processed once the Trexo has been returned to the Trexo Robotics warehouse and is in good working conditions with no damage. Please allow 5-10 business days for the refund to process.

There are several hospitals and clinics who are using the Trexo. You can find a list of hospitals with a Trexo here.

Please note, not all facilities have all sizes of the device. You will need to confirm with the facility that the size of their device is appropriate for your child.

These hospitals provide the Trexo as a part of their clinical services and fees may apply to your visit.

You can reserve your device by placing a refundable $499 deposit. The deposit will secure your position in the wait list. Please note, the delivery times will be dependant on the length of the waiting list. A customer service representative will connect with you and let you know the estimate of your delivery once you have placed your reservation deposit.

You can secure your priority here.

Yes! Your deposit is fully refundable if you need to cancel your reservation. To request a refund, please email [email protected]

Reservation deposits are refundable. By refunding your reservation deposit, you will forfeit your place in the wait list. Please contact [email protected] to modify or cancel your reservation.

Trexo Home does not have pre-approved insurance coverage at this time. Trexo Robotics has a customer service representative who can discuss the process of applying and potentially assist with your submission for coverage. Please contact [email protected] for further information.

You can make your monthly payments as a recurring credit or debit purchase.

A Trexo representative will notify you with an estimated date of delivery once production has begun. We will work with you to schedule your delivery and set up your training following the successful delivery of your Trexo.

Delivery time-frames will depend on your reservation date, order date and location.